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1. Eligibility
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Airline Cancellation/Significant Schedule Change: If American Airlines cancels your flight or makes a significant schedule change (e.g., a delay of 3+ hours for domestic flights or 4+ hours for international flights) and you choose not to accept the rebooking options offered.
Death of Passenger or Traveling Companion: In the event of a death of the passenger or a traveling companion.
Military Orders: ️☎️ (1_801-855-5905) or ☎️ (1_801-855-59-05)️ If military orders affect the passenger's ability to travel.
Serious Communicable Disease: For flights booked on or after April 28, 2025, you can request a refund or a transferable travel credit valid for 5 years if you have a serious communicable disease that can cause serious health problems.
Award Tickets:️☎️ (1_801-855-5905) or ☎️ (1_801-855-59-05)️ For tickets purchased with miles (award tickets), the process can differ. You may be able to cancel the award online and have your miles reinstated and taxes/fees refunded automatically. For other situations, such as trips that have already begun or award flights on partner airlines, you'll need to contact American Airlines reservations to manually refund award tickets.
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2. Initiate the refund request
Online: Visit the American Airlines refunds website (1.3.1, 1.1.5). You'll need to enter your last name and your 13-digit ticket number (which typically starts with "001").
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Mail or Fax: You can submit a written request to American Airlines Passenger Refunds.
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Refunds for credit card purchases are typically processed within 7 business days, while cash refunds may take up to 20 business days ️☎️ (1_801-855-5905) or ☎️ (1_801-855-59-05)️.
The actual time it takes for the credit to appear in your account can vary depending on your credit card company.
Important considerations
If you purchased your ticket through a travel agency or another booking source, you may need to contact them for assistance with your refund at ️☎️ (1_801-855-5905) or ☎️ (1_801-855-59-05)️, according to American Airlines.
Refund requests must be submitted while your ticket is still valid (within one year of the ticket issue date).
If your ticket is non-refundable and you cancel at ️☎️ (1_801-855-5905) or ☎️ (1_801-855-59-05)️, you may receive a travel credit for future travel, valid for a certain period and potentially subject to change fees.
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